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Our policy lasts 21 days. If 21 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

To complete your return, we require a receipt or proof of purchase and a valid RMA number. Email sales@deplacemaison.com to obtain an RMA number. Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are

– Any item not in its original condition, is damaged or missing parts for reasons not due to our error.
– Any item that is returned more than 21 days after delivery


Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank.

There is often some processing time before a refund is posted.If you’ve done all of this and you still have not received your refund yet, please contact us at sales@deplacemaison.com

exchange (if applicable)

We only replace items if they are defective or damaged (sales items won’t be refunded). If you need to exchange it for the same item, send us an email at sales@deplacemaison.com and send your item to: Via Bramante, 14 - 62014, Corridonia (MC) - Italy - P.IVA 01994510434


To return your product, you should mail your product, with RMA number and copy of receipt, to:

Via Bramante, 14
62014, Corridonia (MC)
P.IVA 01994510434

You will be responsible for paying for your own shipping costs for returning your item.
We don’t guarantee that we will receive your returned item.